Customer Support Agent Opportunity at Run Courier Gujranwala

Customer Support Agent Opportunity at Run Courier, Gujranwala

Are you passionate about customer service and communication? Run Courier, a leading courier service provider in Gujranwala, is offering an exciting opportunity for a Customer Support Agent. As part of our dynamic team, you’ll be responsible for handling customer inquiries, providing support with order processing, and resolving complaints. If you’re looking to take your career in customer support to the next level, this is the perfect role for you!

Job Responsibilities for Customer Support Agent

In this role, you’ll engage with customers across various channels, including phone, email, and chat. The primary goal is to ensure that customers’ inquiries are addressed professionally and in a timely manner. You’ll assist customers with order processing, returns, and provide them with accurate product and service information. Your ability to resolve customer complaints with patience and efficiency will be vital to maintaining customer satisfaction.

Key Responsibilities Include:

• Responding to customer inquiries through multiple communication channels.

• Assisting customers with processing orders, handling returns, and answering product-related questions.

• Effectively resolving customer complaints with a high level of customer service.

• Maintaining accurate records of customer interactions and feedback.

• Collaborating with the team to enhance overall customer satisfaction and service delivery.

Required Job Skills for Success

To succeed in this position, you must possess strong customer handling skills, excellent communication abilities, and a thorough understanding of order management. The role requires someone who is proactive and adaptable to various customer needs and inquiries.

• Customer Handling: The ability to professionally interact with customers in different scenarios is essential. You should be able to manage difficult situations with ease and professionalism.

• Communication Skills: Strong verbal and written communication skills are a must to ensure customers receive clear and accurate information.

• Order Management: Experience with managing orders and handling customer returns effectively is required.

Job Details

• Industry: Courier / Logistics

• Functional Area: Client Services & Customer Support

• Job Type: Full-Time/Permanent

• Job Shift: First Shift (Day)

• Total Positions: 1 Position

• Job Location: Khokhar ke, Gujranwala, Pakistan

• Gender: Female

• Minimum Education: Intermediate/A-Level

• Experience: 2 Years Minimum Experience

• Career Level: Experienced Professional

• Apply Before: May 31, 2025

• Posting Date: April 30, 2025

Who Can Apply?

The ideal candidate for the Customer Support Agent role will have at least two years of relevant experience. A strong background in client services or customer support within the courier/logistics industry is preferred. We encourage applications from female candidates who are committed to delivering excellent customer service.

How to Apply

Interested candidates who meet the above qualifications are encouraged to apply for the Customer Support Agent opportunity at Run Courier, Gujranwala. Ensure that you submit your resume along with any relevant documentation before the application deadline of May 31, 2025.

Why Join Run Courier?

At Run Courier, we value our employees and offer an environment that promotes professional growth and skill development. As a Customer Support Agent, you’ll be an integral part of our team, helping us provide top-notch service to our customers. We pride ourselves on creating a workplace that fosters collaboration, respect, and continuous learning.

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