Senior Customer Experience Manager Sydney driving.The Senior Customer Experience Manager Sydney plays a crucial role in shaping the experience of Uber’s Drivers and Delivery Partners across Australia and New Zealand (ANZ). This leadership position focuses on owning and improving support interactions while scaling onboarding and active support operations. Based in Sydney, the role demands a customer-first approach, operational expertise, and strategic stakeholder engagement to drive business growth.
Senior Customer Experience Manager Sydney driving of Contents
Driving Excellence in Driver and Delivery Partner Support
As a Senior Customer Experience Manager Sydney, you own the end-to-end experience for Uber earners, ensuring every interaction delivers value. The role involves building efficient, scalable support systems tailored to meet the evolving needs of drivers and delivery partners. By enhancing these experiences, you contribute directly to improving satisfaction and retention rates across the ANZ region. Uber’s commitment to diversity and inclusion further empowers you to approach these challenges with unique perspectives.
Building and Scaling Earner Onboarding and Support
One of the core responsibilities in this role is to build, operate, and scale the earner onboarding funnel and ongoing support. This requires hands-on leadership to design workflows that reduce friction and optimize active earner assistance. Through continuous improvement and the adoption of innovative technologies such as AI-powered resolution pathways, you can drive cost efficiencies while elevating user experience. Moreover, balancing operational excellence with empathy ensures earners feel supported at every step.
Strategic Stakeholder Collaboration to Boost Business Goals
Effective collaboration is key for the Senior Customer Experience Manager Sydney. You will engage with mega-regional general managers, global teams, and local city units to align support operations with broader business objectives. By using data-driven narratives, you can secure buy-in for tech-driven initiatives, helping Uber meet its targets. This strategic influence ensures the support function evolves alongside changing market demands, delivering measurable impact.
Key Skills and Experience Required
Successful candidates bring a blend of strategic thinking and operational rigor. You should be a structured problem solver who translates ambiguous challenges into actionable projects. Operational excellence in customer support, experience managing remote or offshore teams, and strong project management skills are essential. Additionally, proficiency in data analysis—leveraging tools like SQL—helps craft compelling stories that persuade stakeholders and improve outcomes.
Championing Technology for Enhanced Support Efficiency
Innovation drives the future of customer experience. As a Senior Customer Experience Manager, advocating for technology solutions such as Generative AI and automated support pathways is vital. These tools not only improve resolution speed but also optimize costs, balancing short-term service quality with long-term business gains. Your role will involve continuously monitoring key performance indicators to refine support models, ensuring Uber’s earner community receives exceptional care.
Embracing Uber’s Inclusive Culture and Values
Uber fosters a truly open and inclusive work culture that values each individual’s unique contribution. The Community Operations team embodies this #BuildWithHeart philosophy by supporting drivers, delivery partners, and platform users at scale. In this role, you’ll be a passionate advocate for all members of Uber’s community, listening carefully to their feedback and translating it into actionable insights that shape company-wide improvements.
Why Join as Senior Customer Experience Manager Sydney?
Working at Uber means joining a global leader with a diverse and dynamic workplace. Located in Sydney, this role offers the opportunity to lead transformative projects that directly impact millions of earners. Uber emphasizes collaboration, innovation, and growth, expecting employees to work in-office part-time to maintain team synergy. If you are driven by curiosity, empathy, and a desire to build inclusive experiences, this role offers an exciting career path.
Internal Senior Customer Experience Manager Sydney driving Links
- Explore Uber career opportunities
- Learn more about the Community Operations team at Uber
- Discover driver and delivery partner support services
External Senior Customer Experience Manager Sydney driving Links
- Visit the Uber official website
- View the Senior Customer Experience Manager job on LinkedIn
- Read about the latest trends in customer experience management
Senior Customer Experience Manager Sydney driving
Senior Customer Experience Manager Sydney Winning Strategies Apply Now
Senior Customer Experience Manager Sydney driving innovative support and seamless Earner onboarding for Uber’s drivers in ANZ region.
